Refund Policy for Shan Online
Introduction
At Shan Online, we strive to provide reliable and high-quality internet services to all our customers. We understand that situations may arise where a refund is necessary. This policy outlines the terms and conditions under which refunds are provided to ensure a fair and transparent process.
Eligibility for Refunds
- Service Interruptions: Refunds may be granted for significant, prolonged interruptions in service not caused by customer actions or equipment.
- Overbilling: In cases where customers have been overcharged due to billing errors, a full refund of the excess amount will be provided.
- Service Dissatisfaction: If a customer is unsatisfied with the service within the first 30 days of activation, they may be eligible for a refund.
Refund Process
- Request Submission: To request a refund, customers must contact our customer service team at 01958-424955 or via email through our website shanonlinebd.com.
- Review and Approval: Upon receiving the refund request, our team will review the circumstances and determine eligibility within 7-10 working days.
- Refund Issuance: Approved refunds will be processed and issued within 7-10 working days of the approval date. Refunds will be credited to the original method of payment unless otherwise specified.
Conditions and Exclusions
- Non-Refundable Charges: Installation fees, administrative fees, and any one-time charges are non-refundable.
- Customer Responsibilities: Refunds will not be issued for service interruptions or issues caused by the customer’s own equipment, misuse, or negligence.
- Termination of Service: If a customer cancels their service without cause after the first 30 days, no refunds will be issued for the remaining period of the billing cycle.
No Refund or Cancellation Policy
If there are no grounds for a refund or if the cancellation policy does not apply, customers will be informed accordingly, and no refunds will be processed. Customers are encouraged to review our terms of service and contact customer support for further clarification.
Contact Information
For any questions or to initiate a refund request, please contact us at:
- Phone: 01958-424955
- Website: shanonlinebd.com
- Address: Nogorhaola, Gazipur, Sreepur, Gazipur
We are committed to ensuring our customers are satisfied with our services and will do our best to resolve any issues promptly and fairly.
Thank you for choosing Shan Online for your internet service needs.
